IT Support Team Lead
Location: South Yorkshire
Salary: £45,000 – £48,000
Gravitas is partnered with a leading organisation seeking an IT Support Team Lead to oversee and enhance their internal Support Desk function. This is a on-site hands‑on and leadership role, ideal for someone who enjoys managing people while remaining technically involved.
You’ll lead a small support team while acting as the senior technical escalation point, ensuring smooth day‑to‑day IT operations across the business. This is an opportunity to improve processes, uplift standards, and play a key part in shaping the maturity of the IT Support function.
What You’ll Be Doing
- Leading and coaching the IT Support team, including mentoring, workload planning and managing ticket queues.
- Providing hands-on technical support and owning escalations across end‑user devices, Microsoft 365, and key internal systems.
- Handling advanced troubleshooting across Windows, networking, authentication, access, VPN and WiFi issues.
- Managing day‑to‑day administration of Microsoft 365 and related tools, including:
- User lifecycle management
- Licensing
- Mailbox and shared mailbox management
- Supporting Windows Server, print servers, home‑working setups and general infrastructure troubleshooting.
- Working with Entra ID (Azure AD) for authentication and access, user groups and role assignments.
- Contributing to process improvements, documentation, knowledge base articles and best practice.
- Ensuring the team operates effectively within an SLA‑driven environment.
- Communicating confidently with users, leadership teams, and technical stakeholders.
What We’re Looking For
- At least 1 year of experience in a Team Lead or supervisory position within an IT Support or Service Desk environment.
- Strong background in end‑user support, ticket resolution, and acting as an escalation point.
- Practical, hands‑on experience with:
- Microsoft 365 administration
- Active Directory / Group Policy
- Windows Server & print services
- Networking fundamentals (VPN, WiFi, general troubleshooting)
- Exchange Online (daily administration and user issues)
- Ability to manage workloads, set expectations and develop junior team members.
- Strong communicator with the ability to remain calm, professional and solutions‑focused under pressure.
- Excellent organisational, prioritisation and time‑management skills.
Desirable Skills
- Experience with Microsoft Intune (device management, policies, troubleshooting).
- Familiarity with Halo Service Desk.
- Understanding of ITIL frameworks and structured service management.
- Knowledge of Veeam Backup or Mimecast.
If you're an experienced Support Engineer ready to take the next step, or a current Team Lead wanting more autonomy and impact, this role offers the perfect blend of leadership, hands on work and progression.
If this role sounds of interest, please apply!
(Please note: sponsorship is not available for this position.)
